Impressario Casino - Player's withdrawal has been cancelled.

My money has been missing my withdrawal winnings casino dont Credited back to my player account this is terrible where is my money i want my money now please help my withdrawal has been cancelled and not Credited back to my player account so that i can request New withdrawal again Credit my withdrawal back to my player account now i want my money now terrible casino my 195 euro missing my winnings

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• Have you contacted customer support to ask why your withdrawal request was cancelled and when you can expect the funds to be credited back to your casino account?
• Have you selected the same payment method for your withdrawal request that you previously used to deposit funds into the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika