Impressario Casino - Player's winnings have been confiscated.

I deposited €20 on Saturday 8.11 but the deposit didn't arrive in my account until Monday 10.11 and I noticed that a 100% welcome bonus had been added to the amount which had to be wagered 40x even though I didn't accept any bonus.

Well I thought I'd let it be and started playing. At the point when the 40x wagering started to be full my balance was around €400 but as soon as the wagering was full the casino removed €200 from my account.

I asked why and the explanation was that I had supposedly accepted some bonus where the max cashout was €200. I hadn't. There is no cashout max limit on the welcome bonus. The casino has some crazy bonus on Mondays where you can deposit up to €1000 and get a 100% bonus but the cashout is max €200???

And the chat support claimed that I had accepted that bonus. Of course I haven't done that and it's impossible because the casino accepts the bonus at the same time as the deposit and so I made the deposit already on Saturday.

Someone at the casino added that idiotic Monday bonus?

And how can there even be a bonus with a max cashout of €200 and a max deposit of €1000. Just a trap.

Bonus found on website bonus rules

2.3. Wager Sawing Monday Bonus

I never deposit anything to casino on mondays and still they use this bonus rules to take my winning.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Impressario Casino. I checked the website and both bonuses you refer to in your post:

https://impressariocasino.com/en/promotions/welcome-bonus

 The Welcome Bonus is subject to a maximum withdrawal limit of ten times (x10) the bonus amount. Maximum withdrawable amount from Free Spins winnings EUR 100, USD 100, CAD 150, AUD 150, NZD 150, ZAR 2000.

https://impressariocasino.com/en/promotions/depositbonus-wagersaw

The Wager Sawing Bonus is a bonus where players get a 100% match bonus of up to EUR 100 (or its equivalent in any other currency)

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account, and can you check which bonus you accepted and played?
• Do you believe the casino applied any withdrawal limit incorrectly? Based on what information?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi.

Yes, I can log in to the casino. And you can close this complaint, I found those rules myself now.

Chat customer support referred to a different bonus than the one I had and that's why I'm confused.

The casino actually has a max cashout rule for almost every bonus that sounds really unfair, so I'm fine with this complaint being closed, but it would be good to mention that unfair bonus rule in the casino's plus and minus information so that it wouldn't come as a surprise if someone wins a million euros jackpot with a welcome bonus and the casino only pays €200 for it.

Thanks for your reply.

We’ve closed this complaint as per the player’s explicit request.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.