Immerion Casino - Player's withdrawal is delayed.

I withdrew 500€ on the 27th of June and 100€ on 1st of July, this casino has always had problems with withdrawing money - the request gets lost, doesn't show up under history, only when I contact support and wait for days then they sent money until the last months, bigger withdrawals (1000€) always get "fair play investigation" and always the investigation ends when you have lost all money. Now i have seen a "maintenace" message for days and am unable to contact them, also the 600€ hasnt been sent.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear silkyway,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.