Immerion Casino - Player's withdrawal has been confiscated.

They simply they scam me, i have attached all chats:

Here is all bonuses i got and they delete it because i wish to withdraw my real money

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if you finished wagering your welcome bonus before requesting the withdrawal of your winnings?
• How much money did you request for withdrawal?
• Were your winnings from the bonus capped when you submitted your withdrawal request?
• How much did you deposit into this casino to activate the welcome bonus?
• When exactly did you submit your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Slots_Winner,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Veronika