ILoveJILI Casino - Player’s withdrawals are delayed and account information is incorrect.

I have had 2 x where they tell me funds haven’t been received

they tell me to check my bank! I call my bank they do all to investigate and come back to tell me that the payid was paid into the account. Ilovejili refuses to listen they continue to give me automated messages. I’ve asked a few times if I’m able to speak with manager or supervisor but they ignore the question.

1 was $400

1 was $300

I have uploaded photos of transactions.

also I had my game up to $3000 when trying to get a withdrawl it was giving me a message saying I haven’t reached the wager. I explained a few times that I played with my own money! I never had to reach anything! I was ignored and when I continued to ask about it they sent me a message saying I needed to play $1300 to be able to make withdrawl. This was all false information and I was correct. I was made to play it down to $1800 until my withdrawl was accepted. I argued that they needed to pay the $1200 I had lost due to there false information. I shouldn’t of had to risk loosing any of the withdrawl if they had listen and respected what I was telling them..

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Dear L1keab0ss,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated.

Additionally, do I understand correctly that the casino imposed bonus restrictions on winnings that were derived from your own deposit? If that is the case, could you kindly provide clarification regarding the amount of your deposit?

Thank you very much for your understanding.

Best regards,

Attila

Hi there! Thank you for any help getting any of my money back! I had deposited $300 cash when I withdrawed $1800 I had it up to $3000 but I was told I couldn’t withdraw as I haven’t reached the wager! They made me play down to $1800 before I could collect. Even after I had argued the point with them that I played with my money they refused to pay it back to me! They should have everything on our chat 24/7 support. It was definitely last week of April to early week of May. With my withdrawl they never processed it for 24 hours! When I try accessing the site it tells me site is no longer available. I’m not sure if they have blocked me or they have shut down??

I completely empathize with your frustration, L1keab0ss. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 20 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.

Thank you in advance for your patience and understanding.

Dear L1keab0ss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru