ILoveJILI Casino - Player’s withdrawal has been confiscated.

On 1 October 2026, I requested a withdrawal of AUD 14,694.94 from my ILoveJILI account.

The withdrawal was subsequently rejected and the entire AUD 14,694.94 balance was forfeited.

The transaction history shows the withdrawal as "REJECTED" with the remark "Suspicious Betting", followed by a separate transaction showing AUD 14,694.94 as "FORFEITED".

I contacted ILoveJILI support immediately and disputed the decision. I have repeatedly asked them to identify the specific betting activity they consider suspicious, the exact Terms and Conditions clause I allegedly breached, and the contractual basis for forfeiting my entire balance.

They have not provided any of this information. Instead, I have repeatedly received essentially the same general response stating that "suspicious betting activity" or "suspicious betting behavior" was detected on my account.

I specifically asked for the matter to be escalated to a supervisor or compliance representative, but so far I have not received a substantive response to those questions.

My gameplay was undertaken legitimately by me. I am not aware of any prohibited betting activity or breach of their rules.

I have also last week previously successfully withdrawn AUD 783.28 from ILoveJILI. And in August 2025 I withdraw AUD $6000.00 My current withdrawal was made using the same bank details.

I am asking ILoveJILI to provide evidence of the alleged violation and the specific rule relied upon. If they cannot substantiate the alleged breach, I am requesting that the forfeiture be reversed and my AUD 14,694.94 withdrawal be paid.

I have screenshots and a screen recording showing the withdrawal, forfeiture, transaction history and my conversations with customer support, which I can provide as evidence.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do you currently have access to your casino account? Do you have any remaining active balance in your account?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina