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HomeComplaintsIceBet Casino - The player's deposit was not credited.

IceBet Casino - The player's deposit was not credited.

Resolved
Our verdict

Case closed

Amount: €25

IceBet Casino
Safety Index:Very high

Case summary

The player's deposit was not credited to his casino account. The complaint was resolved as the deposit was credited.

Public
Public
3 years ago
Translation

the amount of €25 was paid from my account to the casino, was never credited, chat replies I should wait, amount was debited from the account

Automatic translation:
Public
Public
3 years ago

Hello simplyme,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceBet Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? What payment method did you use to deposit? Did you also send the casino the confirmation of the payment.

Looking forward to your answer.

Regards,

Nick

Public
Public
3 years ago

Hello Nick,


Money was credited 1 day later. thanks for Support


Very best regards

Petra

Public
Public
3 years ago

Thank you simplyme for letting us know that your issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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