ICE36 Casino DK - Player's rewards and bonuses are blocked.

All of a sudden, I couldn't receive rewards, participate in tournaments, or receive general bonuses. The same applies to ALL casinos of this type (sister sites). I AM verified and logged in with my ID. I don't get it at all! And they have incredibly poor customer service at these types of casinos!

Dear catvilhan,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not.. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor are we in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear catvilhan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.