Hunt Casino - Player’s withdrawal has been delayed for four months.

The $6806 withdrawal request I submitted on this casino site on August 30, 2024, has still not been processed.

The casino site keeps insisting that they are investigating, but I find that hard to believe. No matter how many times I inquire, they refuse to provide details or process my withdrawal.

Could you please help me out?

Dear takatan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino. Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share the recent communication with the casino and a screenshot of your withdrawal request with me? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you ever successfully made a withdrawal from a casino in the past?

Yes, I have made multiple withdrawals.

Can you please confirm that you have passed KYC verification?

It has passed the verification.

I have emailed you the latest response.

Thanks for your patience.

• Could you please explain which payment method you used in the past?
• Is it the same as you are using for the current withdrawal attempt?
• Could you please explain which games you played to accumulate your winnings in the casino? (slots, live games)

Dear takatan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We've reopened this complaint at the request of takatan. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

I still haven’t made a withdrawal.

Dear takatan,

To proceed further with the complaint kindly specify the following details:

• Could you please explain which payment method you used in the past?
• Is it the same as you are using for the current withdrawal attempt?
• Could you please explain which games you played to accumulate your winnings in the casino? (slots, live games)

Could you please explain what payment methods you have used in the past?

I have withdrawn funds using an e-wallet called tigerpay.

Is it the same one you are using for your current withdrawal attempt?

It's a cryptocurrency. It's different!

Could you please explain what games you played at the casino to earn your winnings? (slots, live games)

It was almost half a year ago, so I can't say for sure, but I think I was playing around 888Dragons, 3charm crash. (The two providers are Pragmatic Play and Isoftbet.)

There are some parts that cannot be traced even if you look at past history.

The reason for reopening the complaint is that in their response they say that the game provider does not report any verification actions.

Thank you very much, takatan, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

thank you!

I think it goes to the core of gaming for game providers to abandon research!

Dear takatan,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Unfortunately, it appears that the casino you’ve chosen has a low safety rating and a poor track record when it comes to addressing customer complaints. While the chances of receiving a favorable response from them are slim, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

According to the casino's explanation, they have the intention to withdraw money, but the upstream process is that the game provider has not completed the review.

Dear takatan,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates with a unverifiable license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo