HunnyPlay Casino - Player faces delayed withdrawals and blocked account.

My first withdraw request was made on 29.07.2024 wich was refuse. I'm waiting now for 14.800 USDT.

Every time the VIP support ask for patiance, every time they found excuses to not pay. The reasons are already presents by others in their compliants.

Starting december i received some small parts, 5% in ocotber, november and december.

This month i tried several times to contact the team, the VIP support without any positive feedback. Sometimes they seen the messages and didn't answer and in the last period they don't reed anymore them.

I try to withdraw very small ammount, 100$, 200 $ but are still in pending since 20 of december.

After all my deposits of thousand of dollars that is the respect that the team offer to the VIP players.

I know there are more players in the same situations, so for all of us i want to inform here that there is an IC3 case open, and i received positive feedback from them. I can't share more details here. This "anonymous team" are no longer anonymous.

Many more informations will be shared soon here and on others social media channels.

If i will receive positive feedbacks from the VIP Support or the team of course i will share with you here.

Thanks

Dear AxSxD,

Thank you very much for submitting your complaint. I’m sorry to hear about the significant delays and difficulties you’ve been experiencing with your withdrawals, especially given the large amount of 14,800 USDT that remains unpaid. I understand how frustrating this must be, particularly after receiving only small portions of your funds over several months.

To proceed with your case, I’d like to gather more details to ensure we have a clear understanding of the situation. Could you please provide the following:

• A screenshot of your casino account showing the entire withheld balance.
• Any evidence of your withdrawal requests (e.g., pending withdrawal history, refusal notices, or relevant communications with VIP Support).
• Any updates you’ve received from the IC3 case, if you’re comfortable sharing more details with us.

Please forward all supporting evidence to petronela.k@casino.guru. Your cooperation is critical for us to mediate effectively and strengthen your case. While we will do our best to help, having concrete evidence and a detailed history will increase the chances of a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear AxSxD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i already sent an e-mail with the print screens from the casino.

from the IC3 case i can't share any details because are confidentials, but it goes on with positive feedbacks from the exchanges and local authorities.

Thank you very much, AxSxD, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear AxSxD,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite HunnyPlay Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear AxSxD,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina

We’ve reopened this complaint at the request of HunnyPlay Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

HunnyPlay Casino has provided us with evidence that the withdrawals have been processed.

Dear AxSxD,

Can you please confirm, that you have receive the money? Thank you so much in advance!

Dear AxSxD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru