The player from Germany has been trying to withdraw 400 euros since June 22, 2027, but his request has been canceled three times due to technical problems. He is fully verified, but he is not receiving responses from email support or live chat regarding his issue.
HugoBets Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
3d 16h 58m 34s
HugoBets Casino
Safety Index 4.1 LowCase summary
Discussion
Public
Public
4 days ago
Translation
Hello, since June 22, 2027 I have been trying several times to withdraw my payment of 400 euros.
But it has now been cancelled for the third time in a row. The reason each time was technical problems.
Email support is not responding to any replies and live chat is not responding to my problem.
Daily contact is futile.
This is not my first withdrawal and I am fully verified.
Automatic translation:
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with or without an active bonus?
- Could you let us know how long did your last successful withdrawal took to be processed?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
