The player from Germany deposited 50 euros into Hugobets but has not received the funds yet. Despite reaching out to support, he has not received a response. He has the transaction hash and wallet address for reference.
HugoBets Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
5d 5h 11m 43s
HugoBets Casino
Safety Index 4.1 LowCase summary
Discussion
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Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HugoBets Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful deposits in the casino using this payment method?
- Could you please share a screenshot of the payment instructions that are displayed when attempting to make a deposit using this payment method?
- Could you please share with me your communication with the casino when you contacted them regadring the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
JIMI69 has 5d 5h 11m 43s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
