Howzit Casino - Player's withdrawal has been delayed.

im verified and its my first ever deposit . im verified. i deposited via interac etransfer.

for the withdrawal theres only two options : crpyto and bank wire transfer. they told to withdraw via bank transfer method but it gives me an error code telling me to contact support. i contacted them via email for 1 week + now and they've offered ) solutions that works . i keep getting the same error and no one in that casino has been able to help me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Howzit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that each attempt to request a withdrawal results in an error? Could you please share a screenshot of the error if available?
• Have you made any previous successful payouts from the casino in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes each attempt. i sent you the error by email

no successful withdrawals in the past have been made

i have sent you all communications on your email

Thanks for sharing the information via email.

• Were your efforts to pay out from the casino successful since your last post?
• Did the casino consider a manual withdrawal option in your case?

Please let me know.

no i still have the same issue and the casino has completely stopped responding to me . i attached a screenshot below of how many times I've tried reaching out to them

Dear davidportnoy

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear davidportnoy,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Howzit Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear davidportnoy,

we kindly ask for your patience while we reach out to the casino outside of this thread. We will inform you as soon as we receive any updates.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, davidportnoy, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Jana

Casino.Guru