The player from Hungary had been banned from the casino howl.gg immediately after making a deposit. Support claimed he had multiple accounts, which he denied, and they did not provide any details regarding the alleged accounts. The Complaints Team attempted to gather more information and extended the response time, but due to the player's lack of communication, the complaint was closed without further investigation. The player retained the option to reopen the complaint in the future.
Howl Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 16 USD₮
Howl Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
Hello!
I was playing on the site howl.gg, and everything was fine until I made a deposit. After that, I was automatically banned. Support says I have multiple accounts, but I only have one account on this site. This happened right after I made the deposit. They haven’t explained what accounts they are referring to or given any details.
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Howl Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Has the casino returned your deposit or decided to withhold your balance? Did the casino confiscate any balance from you?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you accept any bonuses?
- Could you please share with me your communication with the casino regarding the decision to ban your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
Dear rilohgilo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
