The player from Albania’s account had been closed, and his funds of $125 had been confiscated despite completing the KYC process. He had been seeking to withdraw his funds. We asked for more details about the games played and whether any bonus had been active, and the complaint was later marked as resolved by him. As a result, we had closed the case as resolved.
Housebets Casino - Player’s account is closed and funds confiscated.
Resolved
Our verdict
Case closed
Amount: 125 USD₮
Housebets Casino
Safety Index 7.7 Above averageCase summary
Discussion
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1 month ago
My account has been closed and funds confiscated. They asked me to kyc i did and now they wont let me withdraw my 125$
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Karla M.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear TrulyDegen,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
