The player from Albania's account has been closed, and his funds of $125 have been confiscated despite completing the KYC process. He is seeking to withdraw his funds.
My account has been closed and funds confiscated. They asked me to kyc i did and now they wont let me withdraw my 125$
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Karla M.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.