Housebets Casino - Player reports severe manipulation in game outcomes.

Hello CasinoGuru Team,I am submitting an official complaint against Housebets Casino regarding a persistent, verifiable failure of their Provably Fair hashing system and the severe manipulation of live card outcomes on their Baccarat games.I have fully documented a recent game session where the physical cards displayed on the interactive user interface directly contradicted the predetermined order generated by the casino’s official built-in Provably Fair calculator. Because the system maintained the exact same Server Seed and Client Seed throughout the sequence, the mathematical values generated by the verifier and the visual assets on the table must match perfectly. However, the game server acted independently of the cryptographic outputs.The casino team acknowledged my submission on a public platform (promising an automated provider audit within 24–48 hours) but has since missed their deadline and failed to deliver any technical report, actively stalling the resolution. All entries are accessible within my live dashboard, and I have prepared unedited, side-by-side screenshots of the discrepancies with the following exact transaction specifications.Documented Fraudulent Rounds:Baccarat Round — Wager: $450.30 USDTransaction/Bet ID: 08796fc5-a8c1-442e-b2c5-c8a38533b200Nonce: 9444Server Seed: 17f26c69e0487b2302dbb2605b065047118562ed80b90d9bbfee8ac6045a2cadClient Seed: 5a2d1b1b100995c97b966ee5eb50f64a4a09d8e1c37baa204abc0b9e4c91b114Discrepancy: The cryptographic verifier sequence establishes a clear win for the Banker position (final score 6:5). However, the live game server forcefully swapped the Banker's vital third card from the pre-calculated 3 of Spades to a 7 of Diamonds. This intentionally suppressed the Banker's score to 0 points, manufacturing a completely fraudulent losing event.Baccarat Round — Wager: $200.00 USDTransaction/Bet ID: eb470a50-b012-4598-9d93-89bb8e754e92Nonce: 9438Server Seed: 17f26c69e0487b2302dbb2605b065047118562ed80b90d9bbfee8ac6045a2cadClient Seed: 926d4d20d8af9b22a7ff051c923bd8dc135e93e86382ae54ba863bd1c4703ff5926d4d20d8af9b22a7ff051c923bd8dc135e93e86382ae54ba863bd1c4703ff5Discrepancy: The cryptographic verifier yields a precise 6:6 Tie result. In Baccarat rules, a Tie outcome dictates that all active Banker stakes are protected and must be fully refunded to the user balance (Push). Instead, the game server manipulated the Player's third card, rendering a 5 of Clubs on the table instead of the pre-calculated 3. This synthetic alteration inflated the Player's score to 8, establishing an artificial loss and voiding my legitimate refund.Baccarat Round — Wager: $432.74 USDTransaction/Bet ID: c78774a8-2429-45b1-9e68-8dbcbd5ea248Nonce: 19056Server Seed: 17f26c69e0487b2302dbb2605b065047118562ed80b90d9bbfee8ac6045a2cadClient Seed: 5a2d1b1b100995c97b966ee5eb50f64a4a09d8e1c37baa204abc0b9e4c91b114Discrepancy: According to the unalterable seed hash, the Player's third card is explicitly mapped as the Ace of Diamonds. The live game server injected a King of Spades instead, showing a complete breach of deck and system integrity.By marketing a "Provably Fair" framework, Housebets enters a binding guarantee that game results are transparently audited, fixed, and unalterable. The attached side-by-side evidence conclusively demonstrates that the real-time server deviates from the hashes to systematically seize balances on high-tier wagers.I request the CasinoGuru mediation team to systematically audit these specific Bet IDs, review the verified cryptographic discrepancies, declare these broken rounds invalid due to severe technical system manipulation, and enforce a recovery of my funds.Thank you for your intervention.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Housebets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a link to the forum where the casino pledged to address the issue?
• Could you please share with me your communication with the casino when you contacted them directly? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas