House Of Pokies Casino - Player has been accused of chargeback.

Continually being refused my money due to a disputed amount that happened over a year ago. Cause the casino uses multiply merchants I never recognised the name so had it reversed. It bit me on the bum when I went to withdraw my winnings. I understand I made a mistake and rectified it immediately only to be told I'll need to do another withdraw and a 94 dollar dispute fee will be taken from my account. Seeking legal action regarding this matter

Dear Tristan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that if you have requested a chargeback from any online casino in the past you will face difficulties in the majority of gambling establishments in the future. I would suggest paying off the previous chargeback and explaining the whole situation to House Of Pokies Casino. I don’t guarantee it will resolve this specific issue, but it will definitely help to prevent any further misunderstandings.

Please let me know if this advice was helpful or we need to intervene. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tristan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.