Holy Luck Casino - Player wants account closure but casino ignores request.

Hi, this casino is ignoring my account closure mail.

I have told them to close it, because i have gambling issues.

They just answer with promotions and dont stop calling me.

Please help me to close this account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino replied to any of the emails you sent requesting the closure of your account due to gambling problems? If so, what response did you receive?
• Did you mention your gambling problems during any of your calls with the casino?
• Have you tried submitting your self-exclusion request through any other communication channel, such as live chat? If so, what response did you receive?
• Is your account fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika