Holy Luck Casino - Player's account is restricted and winnings confiscated.

Holyluck stole my money after months of sending documents back and forth for verification,

During this time they restricted my account so i could not log in.

Once it finally got fully verified i asked them to lift my restrictions so i finally could withdraw my money.

Now after all this time they send me an email about keeping my funds because of broken terms.

I have not broken 1 single rule or term of theirs.

This is totally unfair to just keep my winnings.

Can you please bring justice to this case.

Thank you

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Dear jimtran1983,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem with Holyluck Casino and the confiscation of your winnings.

I understand how frustrating this must be, especially after spending several months completing the verification process.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise which games you focused on – slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please clarify which specific terms and conditions the casino accused you of violating?

I would also like to let you know that Holyluck Casino has a history of not responding to our attempts to resolve complaints. Unfortunately, based on this experience, the likelihood of successful cooperation is quite low. Nevertheless, I will assess the information and evidence you provide.

Thank you very much in advance for your cooperation and understanding.

Best regards,

Samuel

Hi i Played slot machines.

yes i won with an deposit bonus that i finished wager.

They dont mention any specific reason they just sent me an email with many points of their terms.

This is so easy to send out and accuse people of if the casino does not want to pay out winnings.

How can this even be fair towards players?

Dear jimtran1983,

Unfortunately, we have reached a point where we are unable to move forward with your complaint. Normally, we would now attempt to contact the casino and ask for its explanation. However, Holy Luck Casino already has more than 10 complaints closed under our "No Reaction Policy," which clearly demonstrates its unwillingness to cooperate with our complaint resolution process.

Regrettably, we are therefore forced to close your complaint as "unresolved." This will negatively affect the casino's overall rating. I understand that this is not a satisfactory outcome, particularly given the nature of your complaint and your repeated attempts to have your account closed due to gambling-related problems.

We have made numerous attempts to communicate with Holy Luck Casino through emails, live chat representatives, and affiliate team members. Unfortunately, these efforts have been unsuccessful, and the casino has consistently failed to cooperate with us.

Given these circumstances, we strongly recommend avoiding Holy Luck Casino. I sincerely wish we could have been of more assistance.

The casino can request to reopen this complaint at any time should it decide to cooperate and address your concerns.

Best regards,

Samuel

Casino Guru