The player from Mexico faces issues with Holy Luck, which refuses to accept his INE Voter Credential for identity verification, preventing him from making a withdrawal. Despite submitting all requested documents, the casino insists on a passport or driving license, which he does not possess, and has failed to provide a specific explanation for the requirement.
Holy Luck Casino - Player is unable to withdraw funds due to ID refusal.
Opened
Current status
Waiting for player to reply
6d 23h 46m 46s
Holy Luck Casino
Safety Index 2.1 Very lowCase summary
Discussion
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11 minutes ago
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11 minutes ago
Dear Faran,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with the verification of your account.
Please note that we have received multiple complaints regarding this specific gambling establishment. Unfortunately, despite our repeated attempts to contact the casino and mediate players' issues, the casino has not responded to our efforts in morst cases. Therefore, I cannot guarantee that we will be able to obtain a response from the casino regarding your verification issue.
- Could you please confirm whether you have submitted all the documents requested by the casino for the verification process and whether the casino has provided you with any specific reason why your ID or other documents cannot be verified?
Thank you very much in advance for your cooperation and reply.
Karla M.
