HomeComplaintsHollyWin Casino - Player’s deposit has been confiscated.

HollyWin Casino - Player’s deposit has been confiscated.

Opened
Current status

Waiting for player to reply

1d 6h 17m 43s

HollyWin Casino
Safety Index 3.6 Low

Case summary

The player from Australia reports that after signing up for Asino Casino, the site switched to Hollywin Casino, and now her deposit appears to be missing.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 07 Sep 2026
Public
Public
1 week ago

Hello I signed up for asino casino then it switched to Hollywin casino . Now they have stolen my deposit

Public
Public
6 days ago

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Public
Public
6 days ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Could you please explain the issue you are experiencing with the two casinos in more detail?
  • Were you able to register at Asino Casino normally? Did you receive any email from the casino welcoming you as a new user?
  • Did you also register separately at HollyWin Casino, or were you automatically redirected to HollyWin Casino after registering at Asino Casino, allowing you to use the same login credentials to access your account there?
  • When exactly did you create an account at each of these websites?
  • Could you please send me a screenshot of your deposit history at Asino Casino and a screenshot of your deposit history at HollyWin Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Kaotica has 1d 6h 17m 43s to reply

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