HollyWin Casino - Player’s deposit has been confiscated.

Hello I signed up for asino casino then it switched to Hollywin casino . Now they have stolen my deposit

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please explain the issue you are experiencing with the two casinos in more detail?
• Were you able to register at Asino Casino normally? Did you receive any email from the casino welcoming you as a new user?
• Did you also register separately at HollyWin Casino, or were you automatically redirected to HollyWin Casino after registering at Asino Casino, allowing you to use the same login credentials to access your account there?
• When exactly did you create an account at each of these websites?
• Could you please send me a screenshot of your deposit history at Asino Casino and a screenshot of your deposit history at HollyWin Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Kaotica,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru