Hold'N'Spin Casino - The player's deposit did not arrive.

Hello, i had Deposit 20 USDT that never reached my account. I had tried to reach the Live Chat but not reached them. I hope you can Help me.

Dear Glen2X,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello Glen and Nick, we had seen the Complaint. We had checked it, we see that user had want to Deposit with USDT, but we had never become any Deposit.

He had taken the wrong Network.

But to resolve that issue fast: We credited the amount to his player account.

Please pay attention to the network next time.

Best Regards

Dominik

Holdnspin

Hello, sorry for the troubles. I had seen know i had make a issue on binance…

Thank you very much to add the money to my Account. I am very happy and i know now that the money didn’t arrived the Casino.

Sorry Nick for that you can delete it. It was totally my Issue and not from the Casino.

Thank you Glen2X for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick