The player from Germany faced issues with a delayed deposit and had not received her €27 winnings from a recent game. She expressed frustration over the lack of assistance in resolving these matters. The Complaints Team extended the investigation period but ultimately closed the complaint due to the player's lack of response to inquiries and reminders. The player was informed that she could reopen the complaint in the future if she chose to resume communication.
HitNSpin Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €47
HitNSpin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
9 months ago
Translation
So it can't be that after the 24 hours I was supposed to wait, I still haven't gotten my money back. On top of that, I wasn't paid the €27 I won in the game yesterday morning. And no one can really take care of getting everything back.
Automatic translation:
Public
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9 months ago
Dear Brina32,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Natalia
Public
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9 months ago
Dear Brina32,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
