HiSpin Casino - Player believes that their withdrawal has been delayed.

Hello! Yesterday morning I signed up to this HISPIN casino and immediately deposited. At first, I immediately took advantage of the bonus. After I used up my real balance and the bonus, I continued depositing. Last night I deposited again (WITHOUT USING THE BONUS, which I wasn't awarded anyway) and after 3 consecutive hours of spinning the reels on the same slot, I managed to win €700. I completed the verification process. After that, I've been trying to contact them via chat since yesterday morning, but it's as if the chat doesn't exist since no one ever answers. 😡😡😡😡

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Dear Ragmn82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning, the scandalous thing is this: 2 days ago I requested a withdrawal of €700 and it is still pending. Yesterday I requested a further withdrawal of €100 and after 1 hour it was processed and I had the €100 in my bank account. I continue to deposit to play and after 2 hours yesterday I requested another withdrawal of €100 and then during the evening 3 more withdrawals of €200 and €100. The strange thing is that both the €700 withdrawal from 2 days ago and the other 3 withdrawals from yesterday are still pending!!! Huh!!! I don't understand! That is, a withdrawal from yesterday afternoon was accepted and credited and the others were not!! 😡😡😡 What's the point!!! It should be noted that all the other withdrawals I requested were played WITHOUT BONUSES!!!!! So don't make up false stories!!😡😡😡 I attached screenshots of the withdrawal transactions..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ragmn82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla