HighMate88 Casino - Player’s withdrawal is delayed due to game eligibility issue.

I deposited money and claimed a jili bonus, the only game i played was a jili game and my withdrawal was denied due to it not being a jili slot, yet the provider of the game i played was jili, and you could not select any other machines if they werent bonus elegible, but this machine could still be selected

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please send a screenshot of the bonus terms showing that only Jili games were eligible, if you have it?
• Did the casino explain why that particular game was considered ineligible for this bonus?
• Could you also confirm whether the casino confiscated your winnings, or are the funds still in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila