HighFlyBet Casino - Player's withdrawal is delayed due to document restrictions.

So l,ve been playing at highflybet for maybe a month now and I'm always losing and then I win so I decided to withdraw my money and the verification comes and my documents came from the Philippines which they said is restricted, Most of the south east Asian countries are in their system but the Philippines are none of it. I'm playing in poland right now & my ID are on going process and will take long so I can't provide that ID, the only I have is my Philippines passport, this is unfair I lost almost all of my money. What can I do now?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HighFlyBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify your residency status? Are you a resident of the Philippines or Poland?
• When did you register at the casino, and which address information did you use during registration?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Leoperas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru