High 5 Casino - Player reports winning not credited to account.

Everything was going fine even though I was losing. The I bet my last 3 dollars in blackjack and hit a blackjack and said I won 7.50 but when I looked took me to 0 dollars even though I won. And now. Ant get hold of anyone to fix this. So if I lose I lose mo ey here and now when I win apparently I lose mo ey here also and no support at all.

Dear Sharon7373,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

I emailed you the screenshoys I had of the stolen funds.

I just tried black jack again and bet 2 dollars had a 19 dealer hit 18 and I won but not only didn't I get what I won it took my two dollar bet as well. This time I took screenshots of hand during and immediately after and of history as proof.

Hi Sharon7373,

• Is there any chance that you could download or request your full game history and forward it to petronela.k@casino.guru?

Thank you.

I requested it from them not sure if they will give it to me or not but I requested nit just now.

Hi Sharon7373,

Have you received your game history or any other statement from the casino, please?

Thank you.

Dear Sharon7373,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.