High 5 Casino - Player experiences game irregularities and lack of support.

Played blackjack and dealer busted on 2 dollar bet said I won 4 dollars but left my balance at 0 dollars. Has been messing up lately when splitting aces only gives one card for each hand and wo.t let draw anymore now taking winnings in blackjack and can't reach anyone by phone and their live chat goes to email and no answer from anyone

Dear Slaphappy77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

I emailed the screenshots and infor

Hi Slaphappy77,

• Is there any chance that you could download or request your full game history and forward it to petronela.k@casino.guru?

Thank you.

I sent request just now so I don't knownif they will or not.

Hi Slaphappy77,

• Have you received your game history or any other statement from the casino, please?

Thank you.

Dear Slaphappy77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.