Hidden Jack Casino - Player's winnings have been confiscated.

am filing this complaint regarding HiddenJack Casino.

On 17-02-2026, I won €14,000 and immediately requested a withdrawal. Approximately four hours later, my withdrawal was rejected and my entire balance was confiscated.

I was informed via live chat that I allegedly violated the Terms & Conditions by having multiple accounts. This accusation is completely false. I have only ever created and used one account on this platform.

I have formally requested:

Evidence supporting the multiple account claim

The specific T&C clause I allegedly violated

Technical proof (IP logs, device data, linked accounts, etc.)

Confirmation of their official gaming license and license number

So far, no concrete evidence has been provided.

I was also fully verified at day 1.

also i have deposited more then 20.000 euro

Confiscating €14,000 without transparent proof is highly concerning. I respectfully request CasinoGuru to mediate this case and ask the casino to provide verifiable evidence for their accusation.

weird part is that they say i violted the terms, and all the winnings are removed. But they added 100€ on my account that i can withdraw. Like what’s the point?

I am prepared to provide screenshots of my balance, withdrawal request, and chat conversations. I have all the converstations with the livechat, also i sended them a mail and in waiting for a response.

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Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hi Atilla, yes my wife has a account on the same casino too, before she created a account we asked from livechat if we are able to create another account or if its 1 account per houshold or per person, i also have a screenshot about that conversation and i will add it.

mailed my vip manager, and sended the support 2 mails, no response in 48 hours.

Thank you for clarifying. Is there a possibility that you have both played from the same account? Have you ever deposited through the same payment method?

Once, like 1,5 month ago i had accidently deposited on my wife’s account, reason of this was I thought that i was logged in on my accoun, her phone battery dies quick and if that does she take my phone to play. She was logged in and i deposited 3x back to back on her account. Once i had discovered that ( like in 15 minutes ) . I immediately contacted the live chat to tell this ( i know that this is against the rules ). And i told them that i have accidently deposited on my wifes account. They told me not to do it in the future or that will result into a ban. I told them that it was happened by accident and it won’t happen again and i will check the account’s name without depositing first.

this happened on my wifes account 6 weeks ago. After this happend i lost like 15.000€ on my account in 6 weeks.

the winnings that hey are not paying out, are on my account. My wife has nothing to do with this, also i dont know her password of her account. And she had’nt played for like 7 weeks.

I still don’t have a reply from hiddenjack, i check my mails daily. They won’t respond to emails. I had even asked them 3 months ago to close my account, even they didnt do that lol..

Maybe also good to know ; me or my wife never took a deposit bonus. Never

Dear Player,

Thank you for your response. I would greatly appreciate it if you could share the conversation between you and customer support that you referenced in your previous message. You can contact me via email at attila.g@casino.guru, or feel free to post the screenshots here. Furthermore, could you kindly clarify whether the €14,000 was confiscated by the casino or lost during regular gameplay?

Thank you for your cooperation.

Dear kagangun,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.