HeroSpin Casino - Player’s withdrawals have been delayed.

Hello,

My withdrawals have been stuck for over two weeks now. I played casino and sports and have made previous withdrawals but suddenly they stopped paying. Live chat can't tell me the reason for the delay and neither can my vip manager. I haven't used any bonuses and KYC is not required. I need help getting answers from the casino.

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Dear Lassi,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• How many pending withdrawal requests do you currently have?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

The last one took maybe 5 days which is also more than their promised 3 business day processing time. The last successful withdrawal was made on 19.03. 3 withdrawals are still pending. Support is of no help. This cannot happen. Can you contact the casino. Transfer history attached.

Hello,

Now I can't even lift anymore. What's going on here?

Thank you very much for your reply, Lassi. When was the last time you contacted the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.