HeroSpin Casino - Player's withdrawals are delayed and account balance is unprocessed.

estou a enviar esta reclamação referente ao herospin cassino e a saques não pagos.

O saldo total da minha conta é de € 2.500.

Tenho três pedidos de saque pendentes nos seguintes valores:

- 500 euros

- €300

- 500 euros

O saldo restante ainda está na minha conta.

Recentemente, fiquei impossibilitado de acessar o site do cassino a partir da minha localização, mas, apesar disso, meus saques continuam pendentes e não recebi nenhuma explicação clara ou pagamento.

Entrei em contato com o cassino por e-mail solicitando:

- Confirmação dos meus saques pendentes

- Pagamento do saldo total de € 2.500

Neste momento, estou apenas pedindo o que é meu por direito: o pagamento integral dos meus fundos.

Estou disposto a fornecer quaisquer documentos de verificação razoáveis, se necessário.

Solicito gentilmente ao Casino Guru que me auxilie a entrar em contato com o cassino e a resolver este problema.

Obrigado pela sua ajuda.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Herospin (Herospin-0943.com).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Filiperocky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.