The player from Ireland had deposited 50 euros an hour ago, but the amount had not registered in his casino account despite the funds being immediately deducted from his bank. We advised the player to contact his payment provider to investigate the issue, as the casino was unable to resolve uncredited deposits directly. The investigation process could take up to one month. Due to the player's lack of response to follow-up messages, the complaint was closed without resolution at that time. The player could reopen the complaint if he wished to continue communication.
Hercules Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: ??
Hercules Casino
Safety Index 6.8 Fresh casinoCase summary
Discussion
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3 months ago
No disputed amount, but deposited just 50 euro an hour ago and it still hasn't registered even though it was taken from my bank immediately
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3 months ago
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3 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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2 months ago
Dear vinniegilsenan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
