Hello Millions Casino - Player's account has been closed.

I submitted a withdrawal request of $639 while my account was fully active and in good standing. The request was still pending when my account was suddenly closed by HelloMillions.

I did not receive any prior warning or explanation of a violation. I am located in Arkansas, USA, which is not a restricted jurisdiction according to their Terms of Service. I have never used a VPN, and I only have one account.

After account closure, I was informed that no further correspondence would be answered, but my withdrawal was never processed or clarified.

I am requesting assistance in recovering my $639 withdrawal that was submitted before account closure.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila