Hello Millions Casino - Player's account has been closed.

I submitted a withdrawal request of $639 while my account was fully active and in good standing. The request was still pending when my account was suddenly closed by HelloMillions.

I did not receive any prior warning or explanation of a violation. I am located in Arkansas, USA, which is not a restricted jurisdiction according to their Terms of Service. I have never used a VPN, and I only have one account.

After account closure, I was informed that no further correspondence would be answered, but my withdrawal was never processed or clarified.

I am requesting assistance in recovering my $639 withdrawal that was submitted before account closure.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response and for looking into my case.

Here are the details you requested:

Games played: I mainly played [slots / live casino /.

Account verification: [Yes, I completed verification before losing access.

I submitted ID, proof of address, etc and it was pending.

Winnings and bonus: My winnings were accumulated without a bonus.

To give you a clearer picture, here is a brief summary of what happened:

I deposited money to HelloMillions account and played and won $639.10. I requested a withdrawal and then 2 days after they blocked my account. I havent gotten my $639.10 winnings.

Please let me know if you need any additional information or documents from my side. I appreciate your help in resolving this matter.

Best regards,

[Redacted]

Hello any update??

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any additional communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.