Hello Millions Casino - Player is experiencing delayed withdrawals and deposits.

Three times I tried to cash out an amount over $600 and I needed to do an address change. I had everything they needed but they system was not allowing me to do it like they instructed me to do so. Then they would tell me a different way or were just short with me. It took so long all three times that I ended up dwindling the money down. What a perfect tactic. Now I tried to a deposit directly from my bank because my debit card is not working and i was asked to open my bank app and approve access, there was never anything in my bank app. I asked in a chat on why that would be and twice i was told to take a picture of the front and back of my debit card and submit on their website in the upload documents section. What? That's not what I was asking about. It seems as though anything I try to do they delay it so you spend the money and never get anything. That really gets on my nerves. Don't they know they have an awful lot of competition?

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ello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you managed to change your address in your casino profile? Could you please clarify why you need to update your address? Did you move to a new address, or did you accidentally enter incorrect information when completing your casino profile?
• Have you made any successful deposits into this casino before? If so, which payment methods have you successfully used in the past? If possible, please also send me a screenshot of the payment methods currently available for deposits in your casino account.

Also, please note that you should never upload photos of your bank card to your casino account without first covering the middle digits of the card number and the CVC/CVV code as a security precaution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika