Hello Fortune Casino - Player's withdrawal has been delayed.

Each time I can’t at them they tell me they are verifying and that is the delay they said it could take up to 21 days , we have not exceeded this and this still said they are working on processing the payment. I asked for the complaints process and they said they don’t have one and they kept cutting off the chats. I have emailed twice and had no reply. I don’t believe they intend to pay out the agreed winnings and they are using endless excuses that don’t make any sense. One month is a crazy amount of time to not process a payment or give me details of when to expect the payment

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play at this casino to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Has the casino specified what exactly they are verifying?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Unknown777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

i contacted them again today which is over a month of waiting they said there is a delay and can not advise why and how long this will take.

i just used the casino games and I have not taken any money from the casino site previously

Dear Unknown777,

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Hello Fortune Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.