Hello Fortune Casino - Player's withdrawal has been delayed.

Each time I can’t at them they tell me they are verifying and that is the delay they said it could take up to 21 days , we have not exceeded this and this still said they are working on processing the payment. I asked for the complaints process and they said they don’t have one and they kept cutting off the chats. I have emailed twice and had no reply. I don’t believe they intend to pay out the agreed winnings and they are using endless excuses that don’t make any sense. One month is a crazy amount of time to not process a payment or give me details of when to expect the payment

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play at this casino to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Has the casino specified what exactly they are verifying?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika