Hello Fortune Casino - Player’s winnings haven’t been received yet.

Salve, vi scrivo perché ho chiesto un prelievo 5 giorni fa a questo orrendo casinó Hello Fortune e nonostante il mio conto sia verificato correttamente da due settimane e nonostante abbia vinto senza giri bonus o cash bonus, io ancora oggi sono in attesa di ricevere la mia vincita!!! È scandaloso!!!😡😡😡 In chat l’operatore mi dice di essere paziente perché il mio prelievo è in coda 😡😡😡😡

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Dear Ragmn82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ragmn82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ragmn82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Karla