Hello Fortune Casino - Player claims that payment has been delayed.

I had an email 5th June at 14.08 after verifying my account that was confirmed as soon as I opened the account so no issue with verifying. But it's been 48 hours their policy on the site states withdrawals will be processed within 48 hours maximum. I have tried to email them they have ignored me. I have gone on chat and a lady Fiona pretends to be j terested but when she then passes me to relevant team no one responds. This has happened several times so getting quite concerned I've deposited a lot and won and they are sending emails confirming withdrawal but now ignoring me

I don't know if I'd be better off calling my bank and getting then to refund me all the mo ey I've spent because I'd be better off

Please help

Dear aimeejwilkes,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The issue is not resolved

I have asked them about 25 times now via chat and email to close my account and they are not even answering

This is a corrupt scam and no one should trust it

Dear aimeejwilkes,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No.

They refused to close my account I've asked them via chat and email almost 30.times they just ignore me

They sre there to take people's money

Dear aimeejwilkes, have you received your withdrawal by now, or is the payment still pending?

Could you please share the reason why you wish to close your account?

I read reviews and realised they weren't very good to their customers

I told them I didn't just them and want my details removed and account closed and they didn't even acknowledge my request

I did not get my withdrawal aftwr the time passed I flushed the money

Dear aimeejwilkes, I’m truly sorry to hear about your experience. However, I would like to kindly remind you that players are responsible for the funds in their casino account until a successful withdrawal is completed.

If you're no longer comfortable using this casino, I strongly recommend that you stop accessing your account and avoid making any further deposits.

Please note that our complaints team generally assists with account closures in cases where there are concerns about gambling problems, not simply due to trust issues or dissatisfaction with service.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.