Happyjokers Casino - Player’s account has been closed with winnings confiscated.

I need urgent help from someone who can intervene in this situation with this platform; they’ve been making a fool of me for over two months—they closed my account with a balance of 306, and now they’re asking me for a bank statement. I’ve already sent them all kinds of statements because they never explained what format they needed. Now I’ve sent the originals from both of my banks, but they claim they have screenshots and want me to send a statement via email because they’ve run out of things to say to me. If I could, I’d report this on every possible website. A little over 300 might not be much to some people, but I really need it, and it’s my money—I have every right in the world to my money. they refused to accept my digital driver’s license for account verification—even though it’s issued directly by the Brazilian government. I have a physical one, but it’s expired; however, it has my name and my CPF number—whether it’s expired or not, that’s my problem. If the police stop me on the street, that’s no reason. If I could, I’d shut down this platform—if I had the power—or I’d hire a lawyer to sue for emotional distress from reading comments on a phantom platform that takes forever to respond, takes forever to pay, and comes up with 1,001 excuses for verification—and when they finally resolve the issue, they invent a bunch of rules that should have been enforced before the person even signed up. Now they just cancel an account and keep the the money—and that’s called THEFT. And I’m going to report them to every website I can, because nobody is that gullible—they must already be making millions off this "start from zero" game, and to steal even more from people on top of that is outrageous. Either they release my withdrawal or refund me—I won’t stop until I get my money or take this platform down.$

I have over 30 saved emails that I sent, along with screenshots of their chat box—I’m done with this.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• From the screenshots you uploaded with your complaint, it seems that your bank statement could not be approved because it did not include all deposits made into the casino. Could you please specify how many deposits you made in total? If possible, kindly provide the exact dates of these deposits as well.
• Have any of your identity documents been successfully approved during the KYC verification process?
• Did you use only one payment method to deposit funds into this casino, or did you use several different payment methods?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika