HahaSpin Casino - Player's withdrawal is delayed and winnings are withheld.

"I am filing a complaint against Haha Spin Casino for withholding my £150 winnings using unfair stalling tactics. I made my initial withdrawal request on 6th July 2026. Since then, the casino has repeatedly rejected my official Revolut PDF account statements and returned my winnings back into my playable balance without providing any valid reason. Furthermore, the website completely lacks any player protection, self-exclusion, or 'Time-Out' tools, which leaves my funds exposed. I have submitted my correct ID and official bank documents three separate times. I want the casino to manually verify my account and process my £150 payout immediately."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hahaspins.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that verification of your payment method is currently causing you issues?
• Do you wish to self-exclude from the casino for a particular reason?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I have sent you an email with screenshots, thank you for looking into this for me

Update on my complaint:

HahaSpin has once again returned my £150 winnings to my casino balance and requested my verification documents for a third time. To ensure full cooperation and transparency for the mediator, I have just re-uploaded my ID selfie, my Revolut card photos (ending 7375), and my official Revolut PDF statement today. I have also submitted a brand new withdrawal request for my £150. I am waiting for HahaSpin to manually approve these files immediately now that the requested items have been provided yet again.

"Update: The casino has now verified 2 out of 4 of my documents, but has cancelled my withdrawal for the fourth time. They are still rejecting my selfie and the verification for my deposit card. I have re-requested the withdrawal and provided explicit proof that the deposit came from my personal Revolut virtual card. I need the mediator to step in as the casino is loop-cancelling my payouts." Thank you

Dear siddy0077,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello siddy0077,

I’m sorry to hear about the difficulties you’ve been experiencing. My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

Hello Barbora,

Nothing has changed, still waiting for verification to be verified, I think this is the fifth time,

thank you for helping me with this

Janet

So yet again they have not accepted my verification, I still need to submit a bank statement, which I have from revoult , so I don’t know what else to do, this is the sixth time, its getting boring now, I know they want me to gamble my £150, but they are going to have a long wait

Hello Janet,

Thank you for the update, and for your patience.

I've also tried contacting the casino outside of this public thread, but unfortunately I haven't received any meaningful response so far. Until they start communicating with us, there's very little I can do to help move the case forward.

I'll keep following up, and as soon as I have any news, I'll update this thread.

Hello Barbora,

thank you for contacting them, I don’t know what they are playing at, it is still in review, so annoying

janet

Hello Janet and Casino Guru team,

Thank you for bringing this matter to our attention. We are currently reviewing the account verification and withdrawal history with the relevant team.

We will provide an update as soon as the review is completed. Thank you for your patience and understanding.

Kind regards,

HahaSpin Casino Team

Morning, and of course they have once again, rejected my verification, they have has the statement, they have had a letter verifying that the card belongs to me ( Revolut) hang in there ha ha spins, next step coming

Hello Barbora and hahaspins,

I have uploaded a statement with all bank details address , bank details. and the deposits to you, a letter of confirmation that the card is mine, and the virtual card, although you know it does not have my name on, it has all bank details,

Dear HahaSpin Casino Team,

Could you please let us know the current status of the player's verification?

If any of the recently submitted documents still don't meet your requirements, please let us know which one it is and what needs to be corrected. This will help the player avoid submitting the same documents repeatedly.

Hello Janet and Casino Guru team,

Thank you for your patience while this matter was being reviewed.

We would like to provide an update regarding this case. We are pleased to confirm that the player's account has now been successfully verified. Following the completion of the verification process and all required checks, the withdrawal request has also been successfully processed.

We sincerely apologize for the time required to complete the verification and understand that waiting for an update can be frustrating.

Should the player require any further assistance or have additional questions, our support team remains available and will be happy to help.

Kind regards,

HahaSpin Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear siddy0077,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora