HahaSpin Casino - Player's withdrawal is delayed and winnings are withheld.

"I am filing a complaint against Haha Spin Casino for withholding my £150 winnings using unfair stalling tactics. I made my initial withdrawal request on 6th July 2026. Since then, the casino has repeatedly rejected my official Revolut PDF account statements and returned my winnings back into my playable balance without providing any valid reason. Furthermore, the website completely lacks any player protection, self-exclusion, or 'Time-Out' tools, which leaves my funds exposed. I have submitted my correct ID and official bank documents three separate times. I want the casino to manually verify my account and process my £150 payout immediately."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hahaspins.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that verification of your payment method is currently causing you issues?
• Do you wish to self-exclude from the casino for a particular reason?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I have sent you an email with screenshots, thank you for looking into this for me

Update on my complaint:

HahaSpin has once again returned my £150 winnings to my casino balance and requested my verification documents for a third time. To ensure full cooperation and transparency for the mediator, I have just re-uploaded my ID selfie, my Revolut card photos (ending 7375), and my official Revolut PDF statement today. I have also submitted a brand new withdrawal request for my £150. I am waiting for HahaSpin to manually approve these files immediately now that the requested items have been provided yet again.