HadesBet Casino - Player wants account closure but it remains open.

My issue is not an amount it’s related to my account. I have asked several times for my account to be closed due to a problem with my spending levels and yet they won’t do it. Keep offering me bonuses and spins. They don’t care about player safety in the slightest.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings HadesBet Casino,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to HadesBet Casino and keep me informed about any further developments.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika