HadesBet Casino - Player’s withdrawal is delayed due to bonus abuse claim.

Hi,

I registered my account at hadesbet and claimed their first deposit bonus for new players.

I won at my first deposit and then requested my withdrawal.

Now i received an email from them where they say that i have abused their bonuses but i have only made one deposit to their casino.

How is that bonus abuse if you only deposited once?

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila