The player from the United Kingdom requested a withdrawal two weeks ago, but it is still showing as 'Processing.' Initially, he was able to recall the funds, but after that, the status changed without resolution. Despite contacting live chat multiple times, he receives inconsistent information regarding his withdrawal.
HadesBet Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 6h 59m 13s
HadesBet Casino
Safety Index 5.3 Below averageCase summary
Discussion
Public
Public
2 days ago
Requested withdrawal on 01/09/26. In my account it was showing that I could recall the funds if I wished. This lasted for about 4 days. Now it just says processing. I've used the live chat a couple of times. One saying wait 14 days, and mother saying they've escalated it to 'the correct department' to deal with.
Still showing as 'Processing'.
Beginning to think it's a bit of a scam?
Public
Public
19 hours ago
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Public
Public
19 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
