HomeComplaintsGxbet Casino - Player's winnings have been confiscated and account closed.

Gxbet Casino - Player's winnings have been confiscated and account closed.

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2d 14h 18m 54s

Gxbet Casino
Safety Index:Above average

Case summary

The player from Norway faces a problem as Gxbet confiscates his winnings and closes his account while he awaits withdrawal. He received an unusual email regarding fraud but is unaware of the allegations.

Public
Public
1 week ago

Gxbet confiscated my money and closed my account while i was waiting for my withdrawal.

I received a strange email about fraud which i do not know anything about.

I just playes as always nothing different when they just decided to take my money and block my account.

I have no idea what they are talking about or reffering to.

Can you please help me get my money thank you

Public
Public
6 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
6 days ago

Dear hoshy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue Thank you very much in advance for your reply.

Best regards,

Jean

Edited by a Casino Guru admin
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4 days ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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