GuruPlay Casino

Case summary

The player from Denmark had expressed a desire to delete his casino account. We had reached out to him for clarification but received no response despite having extended the complaint timer by 7 days. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

Discussion

Public

Haval

Bronze

Denmark

Public

2 years ago

Original

Translation

I would like to delete my account, but I don't know how to do it. Could you do it for me?

Automatic translation:

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Veronika

Complaint Resolution Center Deputy Team Lead

Public

2 years ago

Dear Haval,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

Do I understand correctly that you wish to delete your account at GuruPlay Casino? Or are you referring to your account here at Casino Guru? Please let me know.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Veronika

Complaint Resolution Center Deputy Team Lead

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2 years ago

Dear Haval,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Veronika

Complaint Resolution Center Deputy Team Lead

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

GuruPlay Casino - Player is seeking account deletion.

Player stopped responding

Amount: ??

Case summary