GuruPlay Casino

Case summary

The player from Netherlands had an issue with receiving a free welcome bonus after registering on the casino website. Despite our team's attempts to gather more information and extend the response time, the player had not provided further details. Consequently, we were unable to investigate the issue further and had to reject the complaint.

Discussion

Public

Starsss

Bronze

Netherlands

Public

2 years ago

I do have registered here and I don't receive free welcome benus

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Nikolas

PR Assistant

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2 years ago

Dear Starsss,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GuruPlay Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Nikolas

PR Assistant

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2 years ago

Dear Starsss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

GuruPlay Casino - Player hasn't received welcome bonus.

Player stopped responding

Amount: €1

Case summary