GT.Bet Casino - Player’s account has been closed.

Έκανα ανάληψη 417€ και μου έκλεισαν τον λογαριασμό μου λέει ότι τα λεφτά μου είναι παράνομα ότι να ναι

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GT.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the casino confiscated the 417€ balance?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Έπαιξα κουλοχέρη τα χρήματα ήταν κανονικά όχι μπονους και μου έκλεισαν τον λογαριασμό γιατί λέει τα χρήματα που έβαλα από την κάρτα μου ήταν παράνομα ότι να ναι μια εβδομάδα και κάτι είχα τον λογαριασμό από ότι θυμάμαι

Είδα ότι αυτό το έχουν κάνει και σε άλλους για να κλέψουν τα λεφτά όπως και σε εμένα

Thanks for your patience.

• Could you please share with me your communication with the casino regarding the accusations made against you or any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation in the matter.

να μας πουν πως έβγαλαν αυτό το συμπέρασμα

Είναι καθαρά για να μου φάνε τα χρήματα

Thanks for your patience and the information provided.

• Could you please explain how much you deposited and how long you have played for?
• Approximately how much have you wagered in the casino?
• Has the casino requested any verification documents from you? Which were you asked to provide, if any?

Please let me know.

Έκανα κατάθεση 100€ έπαιξα μια μέρα έκανα ανάληψη και μου έκλεισαν τον λογαριασμό δεν μου ζήτησαν τίποτα από έγγραφα απλά έκλεισαν τον λογαριασμό γιατί λέει τα χρήματα που έβαλα από τον λογαριασμό μου ήταν παράνομα

Dear Spuros87,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite GT.Bet Casino representative to join this conversation.

Dear GT.Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Barbora,

Thank you for your patience.

We have sent the requested supporting evidence to your email address (barbora.p@casino.guru). Kindly check your inbox at your convenience.

Please let us know if you require any additional information or clarification.

Kind regards,

GT.Bet Team