The player from British Columbia requested a withdrawal two weeks ago but had not received his funds and had not received a response to his messages. We asked him for details about his withdrawals, KYC status, game type, and whether the winnings were linked to a bonus, but he did not reply. As a result, we were unable to continue the investigation. The complaint was closed for now due to his lack of response.
Grizzly's Quest Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: C$646
Grizzly's Quest Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
its been awhile since I have not received my money i even sent msg to them no reply
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification or at least submitted any identity documents to this casino for verification?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Dear Annabrass1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
