Green Luck Casino - Player's withdrawals are delayed.

Good morning, I can access my account, but my withdrawals have been blocked for over two months. I requested a withdrawal via the casino's email support, submitting my details as suggested by the casino's chat support center, but I never received a response. I subsequently contacted the chat center and reported the issue to the operator, but I haven't received any updates either.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika