Green Luck Casino - Player's withdrawals are delayed.

Hello Hello,

I have three outstanding withdrawal requests;

1. from 08.08.25 in the amount of 100€
2. from 09.08.25 in the amount of 500€
3. from 11.08.25 in the amount of 400€

Despite repeated inquiries via support email and even more inquiries via live chat (which never yielded any useful results), I was told that the request was in its final stages, my account details were complete, and the money would be paid out soon. I keep getting this response, which has significantly increased my frustration.

LG

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Green Luck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi,

Here are the three outstanding withdrawal requests.

I've already received withdrawals using the same payment method. According to the provider, verification isn't necessary; screenshot follows.

All winnings are won WITHOUT active bonuses

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello TrueLie,

My name is Karla and I will be helping you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Green Luck Casino,

Could you please provide additional information regarding the issue and clarify the situation about this delayed payment? I would also appreciate it if you provided us with any relevant evidence.

Thank you in advance. Best regards,

Karla

Dear All,

Thank you for reaching out to us.

We are investigating the matter with the relevant department.

Once we have an update, we will let you know.

Best regards,

GreenLuck Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TrueLie,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla