Green Luck Casino - Player’s withdrawal request is delayed.

Hello,

I registered at Greenluck casino on February 8, 2026, and received a 50 free spins bonus on Le Bandit. I wagered the entire bonus amount on this slot and, after deductions, the maximum win amount (€80) was available as real money for withdrawal. To be able to withdraw, I had to deposit €10. I did this and wagered the amount once (according to the terms and conditions). Unfortunately, I didn't win anything, but I didn't lose anything either. Therefore, I could ultimately withdraw €90.

I initiated the withdrawal on February 8th. Verification is not required, or rather, it appears to have been completed through the deposit.

I have been waiting for my payout to be processed since February 8th.

Support via live chat and email only provides standard answers such as: that everything is fine with the payout and it will be processed as quickly as possible, but due to high volume it will take longer.

Unfortunately, nothing changes, and the answer is always the same.

It would be great if someone could please help me.

Kind regards

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Dear Tekkmeweg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation, please allow me to ask you a few questions:

• Have you made any successful withdrawals in the past?
• Have you checked whether there are any pending verification requirements on your account since your last deposit?
• Which payment method did you choose to withdraw your winnings? Was it the same method you previously used for deposits?

Your answers will help us review your case more thoroughly.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Hello,

I haven't had a successful withdrawal from this casino yet.

No further verification is required for the account.

I deposited using "Mifinity" and also initiated the withdrawal using that method.

Dear Tekkmeweg,

Thank you for your reply and for providing the previous details.

To help us review your case accurately, could you please clarify the following:

• Can you confirm if you received any communication regarding the status of your withdrawal?
• Did the casino support provide a specific timeframe for the processing of your payout?
• Could you provide any additional evidence/communication you have had with the casino? This can include screenshots, emails, or chat records.

You can send all relevant documents to petra.h@casino.guru or post your screenshots directly to this thread.

Thank you again for your cooperation.

The casino processed and paid out the withdrawal today.

It only took 4 weeks!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tekkmeweg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra